Refund policy
Return & Refund Policy
30-Day Money-Back Guarantee
We want you to love your order. If you're not satisfied, you may return your item(s) within 30 days of the date your order was placed for a full refund.
How to Start a Return
To begin a return, contact us at support@whiskerluv.shop with your order number and the reason for your return. In many cases, we're able to issue your refund without requiring you to send the item back — if a return shipment is needed, we'll provide instructions and a prepaid return label at that time. Returns, when required, should be sent to:
132 Preston Terrace Ave
Henderson, NV 89011
United States
Free Return Shipping
When a return shipment is required, it's completely free — we cover the cost of return shipping. You will never be charged to send an item back to us.
Condition of Returned Items
To be eligible for a return, items should be:
- Unused and in the same condition that you received them
- In the original packaging, where possible
Items that are used, damaged through customer misuse, or missing significant original packaging may not be eligible for a full refund. If this applies to your item, we'll reach out to discuss options before processing anything.
Refunds
Once your return request is reviewed, we'll notify you by email whether it's approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account. If more than 15 business days have passed since your return was approved, please contact us at support@whiskerluv.shop.
Exchanges
The fastest way to get a different item is to return what you have, and once that return is accepted, place a separate order for the new item.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us right away at support@whiskerluv.shop with photos of the item. We'll cover any return shipping needed and send a replacement or refund at no additional cost to you.
Questions?
If you have any questions about our return policy, please reach out to us at support@whiskerluv.shop — we're happy to help.
Contact Information
We're here to help! If you have any questions about your order, our products, shipping, or returns, reach out anytime.
Customer Support
Email: support@whiskerluv.shop
Phone: (661) 803-5163
Response time: within 1–2 business days
Business Address
whiskerluv
132 Preston Terrace Ave
Henderson, NV 89011
United States
Whether you have a question before you buy, need help tracking an order, or want to start a return, we're happy to assist — just send us a message and we'll get back to you as soon as we can.